Birdie Has the Answers

We make every attempt to ship your order as quickly as possible, but it may take between 3-5 days from the order date to ship.

If you need an order by a specific date, please choose the appropriate shipping method during checkout and email birdie@shopburu.com and we will always work to accommodate your needs.

If your order contains pre-order or pre-sale items, then the order will ship within the shipping window as indicated on the product page.

Please note that orders will generally ship complete. If you have an order that includes both ready to ship and pre-sale/pre-order items and you prefer it to be split shipped, please indicate so in the notes section of your order or e-mail us at birdie@shopburu.com.

If your order has not yet shipped, we will make every effort to cancel or modify it. Please note that any amounts refunded as a result of this cancellation or modification will be less a 3% processing fee. Please either call us at 424.316.2878(BURU) or e-mail us at birdie@shopburu.com.

Pre-order items are made to order in our downtown Los Angeles factory. They will ship as soon as the garments are cut, sewn, packaged and have completed our quality control process. The shipping window for pre-order garments will be noted on each product page.

Pre-sale items are imported from our overseas manufacturing partners and are sold while in transit to our Los Angeles fulfillment center. They will ship within a few days of arriving to our warehouse.

Yes! We can apply a discount code or gift card credit after an order is placed. Simply email us at birdie@shopburu.com to make that request and include your code in the email. Please note - any discounts applied after an order is placed are subject to a 3% processing fee. This is to cover non-refundable Merchant Service Fees that are part of your original transaction.

We offer free ground shipping (usually via UPS) on all domestic orders over $300. For domestic orders less than $300, the shipping fee is $12.

We offer international shipping which includes shipping, duties, and taxes – no other fees will be charged after checkout. The amount charged is calculated based on the shipping fee (this changes based on the size of the shipment and typically ranges from $30 to $50) plus actual duties and taxes.

We ship to most destinations within North America, South America, Europe, Australia and Asia, via UPS Worldwide Expedited. If you are in an area that we do not currently ship to, please contact us at birdie@shopburu.com to inquire about shipping.

Orders placed before Noon PST Monday through Friday are eligible for expedited shipping and will ship same day. Orders placed after that time or over the weekend/ on holidays will ship then next business day.

• UPS Next Day Air – can be added for $50 - $75 (depending on the size of the shipment)
• UPS 2-Day Air – $15 for all orders over $300 (for orders under $300, the cost ranges from $25 to $50)
• UPS 3-Day Select – can be added for $20 - $35 (depending on the size of the shipment)
  

Order protection is designed to protect your order in the event it is lost, stolen (including from your porch), damaged while in transit or not delivered for any reason. If this happens, this protection allows us the ability to bypass a lengthy investigation process and gives us greater flexibility to fast track solutions such as a full replacement via expedited shipping or a full refund.

You will receive a shipping confirmation e-mail with tracking information when your order is packaged (please note – it can take up to 4 hours for tracking information to load online). You can also long into your account and review your order history and tracking information.

If your packaged has not been delivered, was damaged while in transit, or has been marked delivered and you do not have it, please contact us at birdie@shopburu.com. We recommend keeping BURU Order Protection as part of your order so that resolution can be fast tracked.

Items eligible for return must be processed on our return portal within 20 days of the ship date. Exchanges and returns for store credit are free. Returns for a refund will be charged a $15 fee to cover return shipping and non-refundable Merchant Service Fees.

• Refunds will be to your original form of payment, which may include a gift card
• Refunds in excess of $500 may be charged a larger fee.
• Order Protection and shipping charges are not refundable.
• For items shipped within the United States (International orders are all Final Sale):
  

All unworn, unwashed, unaltered, original condition clothing items with the tags on and not marked Final Sale, are eligible for return or exchange. Final Sale items are not returnable. These items are all marked Final Sale on the product page and in check-out.

• Shoes and footwear are returnable for exchange or store credit only.
• Accessories including, but not limited to, belts, hats and headgear, handbags, jewelry (including earrings), scarves, sunglasses and eyewear are all Final Sale.

To receive a prepaid shipping label for your return, please process your return on our website within 20 days of the ship date.

Items must be returned to us in a size appropriate mailer. Using unnecessarily large mailers/boxes will result in additional shipping charges or processing delays.

To process a return and print a return shipping label within the 20-day return window, please click here to access our return portal: https://buru.loopreturns.com/#/

Returns are not able to be processed outside the 20-day return window. If circumstances exist that prohibit you form processing your return within the window, please e-mail us at birdie@shopburu.com before the return periods ends and we will assist you.

We love combined shipping! To make sure all returns and exchanges are processed correctly, each return order needs to be processed individually on our return portal. Once processed, you can choose one of the shipping labels to combine all returns into one package and ship together – please include the packing slips from each return in the package. And, as a courtesy, please e-mail us at birdie@shopburu.com to notify us that you combined these returns.

Yes, but you will have to process the refund and the store credit separately, as two different returns, and then package them together and use one of the labels. You can combine exchanges with either.

Your exchange will ship within 3-5 days of the original order being received at our warehouse. If you need your exchange by a certain date, please email birdie@shopburu.com and we will always work to accommodate your schedule.

Shoes and footwear not marked Final Sale, are returnable for exchange or store credit only. We ask that you please take extra care when trying on shoes. Dirt, scuffs, stains, fabric indentions, etc., caused by wearing the shoes will make them ineligible for return.

Exchanges and store credit are free!

Refunds will be to your original form of payment, which may include a gift card, and will be less a $15.00 fee to cover return shipping and non-refundable merchant service fees. Refunds in excess of $500 will be charged a larger fee. Shipping costs and Order Protection are not refundable.
Note: many items purchased on sale are returnable for Store Credit Only. This will always be communicated in tandem with a sale. Please verify prior to ordering.

Items marked final sale are not returnable. All items are marked Final Sale on the product page and in check-out.

We offer very few sales at BURU because we know these pieces can be an investment, and we want them to hold their value. But, we always want you to be happy with your items so we do offer returns on sale items (unless they are
marked final sale)! Please note that many items purchased on sale are returnable for Store Credit only. This policy will always be communicated in tandem with a sale, so please make sure to verify the policy prior to placing your order.

We understand return fees can be frustrating, but returns come with a significant cost to business and we always strive to find the right balance for our customers. We also love to help advise on garment fit, so please reach out to birdie@shopburu.com for any guidance during your ordering process!

The combination of Merchant Service Fees that are no longer refunded by credit card companies (even if charges are refunded to the customer) and increased shipping costs make it necessary for us to recoup a portion of those costs. For higher dollar orders/returns, those costs rise significantly. Return fees for these are as follows:

• $500 - $20
• $600 - $23
• $700 - $27
• $800 - $30
• $900 - $35
• 1,000 - $40
• $1,100 - $43
• $1,200 - $47
• $1,300 - $50
• $1,400 - $55
• $1,500 - $60
• $1,600 - $65
• $1,700 - $70
• $1,800 - $75
• $1,900 - $80
• $2,000 - $85

For guidance on sizing, please visit the Fit Library. The Fit Library includes images of our most loved silhouettes on different body types and can help you identify your best fit.

Each product page includes garment measurements for each size and fit notes in the description to help guide you.

If you still have fit questions, please email us at birdie@shopburu.com

We always try to restock our most beloved items. To be notified if an item comes back in stock, please sign up for our “Back in Stock” notifications. You can do this from the product page of the item you love. Go to your size and there will be a pink box on the left-hand side that appears when an item is out of stock. Click that box and complete the requested information – you will receive an email if/when the item becomes available.

You will receive a Back in Stock notification any time an item comes back in stock. That can be for two reasons: one, we were able to replicate the item in all sizes and re-release it. Or, two, an item was returned by another customer, and it is still in its original condition and able to be sold. In the second instance, all customers who have requested a Back in Stock notification via email will be notified and these items tend to sell very quickly.

We make every effort for BURU garments to be washable, but some fabrics are just too special and may require dry cleaning. Please double check garment tags if you have a question regarding fabric care. And just a little special tip – specialty garments (like a Teagan!) are best washed inside out, by themselves, on the delicate cycle in cold water. Hang to dry.

We do not typically issue any standing discounts and instead try to focus on designing and producing clothing that you reach for again and again, at a fair price. As result we do not discount and rarely mark down our items. You may receive a 10% off code in your e-mail if you spend time on the site without ordering, or if you have an abandoned cart, but those are all randomly generated.

If this happens, please e-mail us at birdie@shopburu.com and we will do our best to help you. If the application of the discount results in a refund, we will withhold 3% to cover the non-refundable merchant service fee.

We offer very few sales at BURU because we know these pieces can be an investment, and we want them to hold their value. But, we always want you to be happy with your items so we do offer returns on sale items (unless they are marked final sale)! Please note that many items purchased on sale are returnable for Store Credit only. The sale policy will always be communicated in tandem with that particular sale so please make sure to verify the policy prior to placing your order.

Our only site-wide sale is in December, between the week of Christmas and New Year’s. We do not produce or ship that week in order to give our team members a much-deserved rest. Note: Items purchased during our Worth the Wait sale are returnable for Store Credit only.

We do not honor sale promo codes on previous orders. Items that are included in a sale are often broken sizes, extremely low inventory or based on a special event.

Our domestically produced garments are made using deadstock fabrics which, by nature, can be limited. To ensure we are maximizing the yield of the fabric and reducing as much waste as possible, we use a pre-order process so that we can cut the exact number of garments that are ordered.

Deadstock fabrics are the “leftovers” of the fashion industry. These are fabrics that were created for a specific purpose, but ended up either not being purchased by the intended buyer or didn’t make their way into finished garments.

Historically, most of these deadstock fabrics would simply be thrown away, eventually making their way into landfills. However, we partner with a local textile vendor to repurpose these fabrics and use them exclusively in our domestic production.

Sustainability in the fashion industry can be a bit of a moving target, and we take pride that our domestic production processes contribute to a sustainable model in two important ways: one, we use deadstock fabrics which means we are not adding new textiles into the ecosystem; and two, by cutting to order, we are able to reduce waste of fabric to less than 3%. Ultimately, we want to ensure that we are taking a use-what-you-have (or use-what-exists) approach to all facets of our business.

It is critical to us that our garments are not only fun to wear, but also responsibly made at a fair price. To do this, we use various methods of production to create our collections. From creating domestically in our Downtown Los Angeles Factory to producing with our personally vetted partners in China, India and (soon-to-be) Peru, we have established a network of like-minded artisans to bring BURU to life.

In our Downtown Los Angeles Factory, we have a by-appointment-only Atelier where custom garments can be created. You will be able to choose from our list of silhouettes and available fabrics to create your perfect look. Prices typically range from 15-20% more than our regular sale garments. If you are interested in scheduling an appointment, please email us at birdie@shopburu.com